Unused Products
Unopened and unused products may be returned within 30 days of purchase with a valid receipt for a full refund.
Legal
Refund & Cancellation Policy
Effective for services and product transactions
The Natural Place Med Spa
11975 Main St, Broomfield, CO 80020
Refund Policy
Opened Products & Allergic Reactions
Opened products may be exchanged for store credit within 7 days of purchase with a valid receipt. If an allergic reaction occurs, store credit will be issued.
No Cash Refunds
All approved refunds will be issued as store credit only.
Used Injectables & Services
Because injectables and spa treatments are irrevocable, refunds are not issued once a product has been injected or a treatment rendered.
Series Discontinuation & Merchandise
If a client discontinues a series, credit for the unused portion of a discounted package may be applied toward other services or products. Merchandise may be returned within 7 days with a valid sales receipt for an exchange or store credit.
Cancellation Policy
24-Hour Notice
Please notify us at least 24 hours in advance to cancel or reschedule an appointment.
Late Cancellations
Cancellations made less than 24 hours in advance may incur a $35 fee per hour of service. First-time unintentional late cancellations may be charged a reduced $17.50 fee.
Group Cancellations
Appointments for three or more guests require 48-hour notice to cancel or reschedule.
Voucher & Care Credit Refunds
Services purchased through third-party voucher platforms are non-refundable through The Natural Place Med Spa unless medically inapplicable. Care Credit refunds are available only for services not rendered, less applicable processing fees.
Vitamin & Laser Services
Opened vitamin bottles are not eligible for return. For laser hair removal, please follow pre-treatment instructions, disclose medication changes and contraindications, and remember that technicians can provide only services specifically purchased.
Your understanding and cooperation help us maintain the level of service and care expected by every client. Please manage or update appointments online or by contacting our office.